Help & support

Every part of the platform, step by step, with pictures

The app — phone, tablet and car

Your account in the app

Signing in

Me → the round picture → Apple (iPhone/iPad), Google, or e-mail. A new e-mail account gets a mail to confirm the address. When you create an account you accept the Terms of use and the Privacy policy (both open from the sign-up screen).

Forgot your password?

On the e-mail sign-in screen press Forgot your password?, type your e-mail, and a link to set a new password comes to that address (check the spam folder too). The link works once, for a short time.

A new password (signed in)

Me → Settings & security → Password → Send the link. The link goes to your account's own e-mail. After the new password you are signed out everywhere.

Two-step sign-in

Me → Settings & security → Two-step sign-in → Turn on:

  1. Install an authenticator app (Google Authenticator, Microsoft Authenticator…).
  2. On another device scan the square; on this phone press Open my authenticator app (or copy the key).
  3. Type the 6-digit code → Turn on, and keep the backup codes somewhere safe. From then on the sign-in asks for the code. You can make new backup codes or turn it off on the same page.

My devices

Settings & security → Signed-in devices: where your account is signed in (up to 10). Sign out any one, or all the others.

My data

Settings & security → Download my data — one file with everything Farooq Music keeps about you; share it or save it.

Closing your account

Settings & security → Delete my account → type DELETE. You are signed out and your page, songs and playlists leave the platform at once. You have 30 days to change your mind (write to support@farooqmughal.net from your account's e-mail); after that the rest is deleted. See Close your account and delete your data.